Pickup windows
Orders are pickup-only at one of three locations: Twin Falls, Burley, or Rupert. Available pickup windows appear at checkout.
Pickup arrival times
Each window is divided into 30-minute arrival sub-slots. Choosing one helps us load coolers without lines. If you arrive outside your sub-slot, you may need to wait briefly.
Missed pickup
We hold your order until the end of the pickup window. Missed-pickup orders are held one additional day for a rescheduled pickup; after that, the order is forfeited and the items are donated. We're happy to work with you to reschedule — email info@springlakecattle.com before the window ends.
Changing pickup time
You can change your pickup window from your account page up to 24 hours before the scheduled time. Slot availability applies.
Refunds
Refunds are issued via Stripe to your original payment method. Cuts that fail our quality check are refunded in full. Order changes after pickup are not refundable except for quality issues — please email us.